Policy + FAQ
Cancelation + Rescheduling
Your appointment is very important to Salon Blush.
I totally understand the need for flexibility with my clients schedules and would ask that you, as a client does the same. To ensure that scheduled appointments flow smoothly, clients will need to confirm or cancel their appointments at least 24 hours in advance. If you must reschedule or cancel an appointment, please notify me at least 24 hours in advance to avoid a $25 rebooking fee per service missed. Prepayment of services may be required after the second incident.
What happens if I miss my appointment and don't contact you to let you know I won't make it? Unfortunately when hairstylists don't have enough time to fill an appointment spot, they end up with a big gap in the middle of their schedule that they lost money on. My policy is if an appointment is a "no show" 50% of the cost services missed will be due before you can set up your next appointment.
I will do my best to accommodate, but any appointment later then 15 minutes late will be asked to reschedule. If you are running late, please let me know as soon as possible. My clients are scheduled back to back, which means if you are running late, your service will be running into my next clients service time. Sometimes I can catch up, but sometimes I can't depending on what type of services your appointment is set up for. I understand life happens, but if it becomes a recurrence a late fee may be added to your service cost.
If you are unhappy with your services for any reason, please let me know right away within 7 days. I need to know if I can or can't do anything about it. I always go out of my way to make my clients happy, and if you are not happy for any reason I want to be able to do what ever it takes to make the situation better. That being said, not achieving your desired final results when we have discussed in the initial consultation could take MULTIPLE sessions, does not constitute as a redo. Once again, I am always willing to make it right and leave you 100% in love with your hair.